We accept orders to be picked up in store or delivered within the Port Lincoln town ship - FREE of Charge.
Rustik Cove use Australia Post for the fulfilment of all phone and online orders within Australia. For overseas orders we also use Australia Post who then use a third-party shipping company at their discretion.
Express post is available on request. Please note as we are located in Port Lincoln (rural Australia) express delivery can takes up to 4 business days.
All orders will carry a postal tracking number. You will be notified of your purchase tracking number via email as soon as your parcel has been dispatched.
You can check these tracking numbers through the Australia Post website.
Your mobile number is booked with Australia Post and they will notify you also via text.
Rustik Cove offers free delivery throughout Australia for ALL orders $150 and above, with the exception of some isolated and remote locations where additional delivery charges may apply.
A flat rate fee of $15 will apply to all orders of $149.99 and below.
All postage and associated costs displayed on our website are in Australian Dollars, GST inclusive.
Provided that the products ordered are in stock and the full payment has been received the delivery time can take between 3-10 business days (Monday to Friday excluding public holidays) from the date the payment is received. For remote and isolated locations this delivery time may be longer.
If the products are not in stock and need to be ordered, then this delivery time will extend beyond the previously outlined delivery time frame. For the current status of your order please contact us at firstname.lastname@example.org.
Postage costs for all international orders are POA.
Although every effort is made to ship your order according to the estimated delivery times provided, delivery times may vary due to changes in supply, or circumstances beyond our control. If your order has not arrived after the estimated delivery time, please track your item with Australia Post and notify us.
We will use all reasonable efforts to deliver your order to you within the estimated delivery time indicated on your order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Receiving your Orders
All orders posted within Australia will require a signature upon arrival unless you have indicated otherwise when you placed your order. If there is not anyone home upon delivery, then Australia Post will leave a note for your parcel to be picked up from your local Australia Post Office. We provide tracking numbers for all orders, for your convenience.
Overseas orders are posted using basic tracking and require a signature upon arrival, unless other prior arrangements have been made.
Unless otherwise indicated, we will deliver your order to the address indicated on your Order Confirmation.
All risks and costs associated with providing an incorrect delivery address shall remain with the customer.
Rustik Cove welcomes your comments regarding this Shipping Policy. If you have any questions about this Policy or would like further information, please contact us on the following options.