Returns & Exchanges
Change of Mind Policy
At Rustik Cove customer satisfaction is paramount. That is why if you are not 100% satisfied with your purchase we will accept returns or exchanges within 14 days, provided the items are in an unused condition and in their original packaging. All refunds and exchanges are still at the discretion of the store manager.
Our ‘Change of Mind’ policy applies to most but not all our products. The products that you are unable to get a refund or exchange include handkerchief, socks or vouchers. At the discretion of us, this can change depending on the circumstances.
We do not however offer refunds on sale/promotional items so please choose carefully.
All returns are at the customer’s expense, except for faulty products, or instances where the incorrect product was sent. In these cases, Rustik Cove will cover all associated return postage charges. All items returned by the customer must be appropriately packaged to ensure the product is returned undamaged and in an “As New” condition.
Please send the item in its original packaging with any accessories that were included in the original purchase. In the case of a refund only, any promotional giveaways earned at the time of transaction must also be returned, unused and undamaged.
To retain the products as-new condition, please refrain from writing on or cutting the item's original packaging and tags.
How to return a purchase
All refunds will be made via the same purchase method i.e. Credit Card, PayPal, ZipPay. You will be notified once the refund has been processed.
You can return or exchange products in-store by visiting our store during open hours. Our opening hours are Monday to Friday from 9 am to 5:30 pm, Saturday from 9 am to 1 pm.
When posting your exchange or refund, please include a copy of your receipt or invoice making sure the following information is included:
- Phone Number
- Email address
- Date of purchase
- Reason for the return
- If original payment was by credit card, card details will need to accompany the return to process the refund transaction.
- Proof of purchase
Once your returned item is received and deemed appropriate for resale, we will process your exchange/refund.
Please note additional remote area postal charges and optional postage extras are non-refundable.